Service Administrator

 

What We Do:

Schwing Bioset, Inc. is a fast-paced, growing company located in Somerset, WI, just outside Minneapolis/St. Paul, MN. Schwing Bioset exists to pioneer and develop high performance, material handling solutions, and is dedicated to serving the wastewater, mining, and industrial markets with specialized products and engineered solutions. Our products are presently installed in a wide variety of custom engineered and highly specialized applications including wastewater treatment plants, mines, power plants, dredging, refineries, pharmaceutical facilities, and chemical processing plants in both US and international markets.

 

Essential Duties and Responsibilities: 

  • Field incoming service calls and provide exceptional customer service
  • Provide administrative support to service department
  • Coordinating scheduling, preparing requirements and dispatching of service requests with internal and external customers
  • Coordinating travel arrangements for service department
  • Write and distribute email, correspondence memos, letters, and forms
  • Assist in the preparation of regularly scheduled reports
  • Preparing paperwork/job requirements for preparation, execution and follow up to the job
  • Develop and maintain a filing system
  • Update and maintain service policies and procedures
  • Maintain customer contact throughout the life cycle of projects
  • Preparing quotations, processing of orders and billings for parts and service
  • Providing front line customer support via phone, email and face to face interactions
  • First point of contact for internal and external clients

 

Qualifications and Experience: 

  • Minimum 3 years’ experience in a Customer Service environment
  • Minimum 1 year of experience in utilization of a company ERP (SAP Preferred)
  • Bachelors Degree in Business, or equivalent experience resulting in broad knowledge of a field related to the job, such as business administration, engineering, etc.
  • Technical background with understanding and/or hands-on experience in construction, wastewater, mining and/or concrete preferred
  • Expertise in MS Office (MS Excel, Outlook and MS Word, in particular)
  • Excellent client-facing and internal communication skills
  • Solid organizational skills including attention to detail and multi-tasking skills
  • Practical, highly adaptable, resourceful and organized
  • Able to solve problems on the spot and complete the work thoroughly
  • Ability to work independently as well as within a team
  • Self-motivated, confident, able to conduct presentations in small groups
  • Proficient and professional verbal and written communication
  • Bilingual English/Spanish is a plus
  • Roles and responsibilities may be modified at any time by management

 

Schwing Bioset is an equal opportunity employer.

Job Type: Full-time

Benefits:

  • 401(k) matching
  • Dental insurance
  • Disability insurance
  • Health insurance
  • Life insurance
  • Paid time off

Schedule:

  • Monday to Friday

Education:

  • Bachelor's (Preferred)

Experience:

  • Microsoft Office: 1 year (Preferred)
  • ERP systems: 1 year (Preferred)
  • Customer Service: 3 years (Preferred)

Work Location:

  • One location

 

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